Terms & Conditions and Privacy Policy
Daltex Industries Pty. Ltd. (ABN 20 113 023 108) trading as Daltex Industries is the owner, operator and publisher of this website www.daltex.com.au (Website). This privacy policy applies to Daltex Industries and all related entities (collectively referred to as “Daltex Industries”, “us”, “our”, “we”) including Daltex Industries Pty Ltd.
Daltex Industries is committed to protecting and respecting your privacy. We understand the need to protect your personal information. We adhere to the Australian Privacy Principles in the Privacy Act 1988 (Cth) and other relevant codes and requirements relating to the privacy of your personal information, including the General Data Protection Regulation 2016 (EU) and Privacy Act 2020 (NZ).
The following information explains why we collect personal information, and how we manage the personal information that we collect from our customers, visitors to our stores, and users of the Website.
We reserve the right to change this Privacy Policy from time to time by publishing the revised Privacy Policy on our website. We encourage you to check this page for the most recent version of the policy.
1. What information does Daltex Industries collect from our Website?
Daltex Industries collects information through our Website at several points. The following information about primary visitors is used for statistical and site development purposes and does not identify the individual user:
– Number of users and country of origin;
– Date and time of visit;
– Information downloaded;
– Number of pages viewed;
– Traffic source and patterns.
This is anonymous statistical data and no attempt will be made to identify users or their browsing activities. This data is used to evaluate the performance of the Daltex Industries website and to improve the content we display to our visitors.
2. What information does Daltex Industries collect from you and why?
We collect information for several reasons, including and relating to information required to fulfil orders for products placed by you, to fulfil our legal obligations to you and for our legitimate business purposes. We have set out below the information we collect and the purpose for which it is used:
| Information which may be collected (Personal Information) | Purpose for which the Personal Information is used |
|
Name Email Address Telephone number Address Marketing & communication preferences |
To send you advertising, marketing or promotional material relating to Daltex Industries or its related entities To be able to contact you in case of any queries, delays or issues regarding an order placed by you To contact you to participate in competitions or promotions To survey our customers about their experience with Daltex Industries or related matters |
|
As above, as well as: Billing Address Delivery address Transaction details Payment method Payment details Date of birth |
To fulfill an order placed by you on the Website For fraud prevention purposes To inform our business and marketing strategy |
| Your image/likeness, video and audio via CCTV located in some stores | For fraud prevention purposes |
| Your social media posts including images | To promote our business and inform our business and marketing strategy |
|
Technical information about your browser and device Details of how you use our Websites |
Personalising and customising your experience on our Website |
Daltex Industries does not store your financial details, these are directly processed by a third party.
Daltex Industries will not use your personal information for any purpose which is not related to the products or services we provide to our customers, unless otherwise required by law.
There may be occasions where we will collect your information for specific purposes which we will disclose to you at the time of collection.
If you choose not to provide your personal information, this may limit our ability to contact you or to undertake certain activities for you.
3. How is information collected and held?
Information is collected from you when you:
– sign up to our newsletter;
– purchase products from us;
– engage with us on social media;
– enter a competition or promotion;
– respond to a survey;
– contact us through the Website, in store, by phone or by email;
– visit our stores.
4. Who does Daltex Industries disclose personal information to?
Daltex Industries may disclose your personal information to third parties to fulfill the above purposes, for example, logistics and freight providers, fraud prevention providers, payment processing services, website and data hosting.
We may also disclose your personal information to our Related Entities due to shared resources, systems, and processes.
Daltex Industries will not sell personal information to third parties.
We may disclose your personal information to third parties as required or authorised by law or otherwise with your consent.
For those Website users located in the European Economic Area (EEA), your personal information may be transferred outside the EEA.
We require all third parties to treat your personal information in accordance with the law and in accordance with our instructions and the purpose for which the information was collected from you, or as otherwise authorised by law or consented to by you.
5. How does Daltex Industries protect Personal Information?
Access to your Personal Information is limited to those parties within Daltex Industries who require legitimate access to it.
We take reasonable precautions to protect your Personal Information against misuse, interference, and unauthorised disclosure, comprising Information Technology security processes (including firewalls and password-protected servers), secure document storage and confidentiality agreements.
All data captured via the Website passes through a secure server and the use of Secure Sockets Layer (SSL) technology encrypts your data as it is transmitted over the internet. This encryption protocol automatically scrambles information such as credit card, billing and address details so that generally, other computers are unable to decipher the information, ensuring privacy and security.
Additionally, all stored customer information is protected from unauthorised access through the use of customer login and password procedures. We recommend that you update your password from time to time and that you do not give your password to anyone.
While we take all reasonable steps to protect personal information, we exclude all liability for the consequences of any unauthorised access, use or disclosure of personal information to the maximum extent permitted under law.
6. How can you access, update, correct, object to use of, or seek deletion of your personal information?
Should you wish to access, review or make any corrections or updates to your personal information held by us, you can do so at any time by visiting your Account and clicking on Customer Login on our home page.
You can also contact us via the details on the “Contact Us” below for these purposes.
You can also object to the processing of your personal information or request the restriction of processing your personal information under certain circumstances. To do this, please contact us via the details at “Contact Us” below.
You may unsubscribe from receiving electronic communications at any time by clicking on the “unsubscribe” link within an email you have received from us, or by contacting us directly via the “Contact Us” details below.
You can request the deletion or removal of your personal information in certain circumstances. If requested by you to do so, we will delete your personal information to the maximum extent technically practical. Please contact us via the details at “Contact Us” below should you wish to request deletion of your personal information that we hold.
We may need to request information from you as a security measure to confirm your identity before acting on any requests to deal with your personal information in any of the ways mentioned above. There will not usually be any cost associated with a request under this section, however if your request is repetitive or excessive, we may charge a reasonable fee for handling such a request.
7. How long do we keep your Personal Information?
We will only retain your Personal Information for as long as needed to fulfil the purposes for which we collected it, including for the purpose of fulfilling any legal, accounting or reporting requirements.
We may anonymise Personal Information so that we can use it for analytical purposes without being able to identify you.
8. Third party links
Where third party links are included on the Website, please be aware this policy does not apply to any third party websites and we do not control these sites. If you visit any third party sites we recommend you familiarise yourself with the applicable privacy policy.
9. Children – age of consent
We are committed to protecting the privacy of children. Children under the age of 13 are prohibited from using the Website. We will not knowingly collect any information from children under the age of 13, or knowingly send any information to children under 13. If a child wishes to use the Website or make a purchase on the Website, this must be under the supervision of a parent or legal guardian who will be responsible for the use of the Website by the child and will be responsible for any financial liability as a result of such use or orders being placed.
If you become aware that information from a child under the age of 13 has been disclosed to us, please notify us at the “Contact Us” details below so that we can remove and delete that information.
10. How do you make a complaint?
If you have any concerns about the way in which your personal information has been collected, held, used or disclosed by us, you may contact us at the details in the Contact Us section below.
We will review your query or complaint, investigate, and provide you with our response as soon as practical. We will endeavour to deal with all queries or complaints within 30 days.
Alternatively, or in addition, you can contact the Office of the Australian Information Commissioner – see information at https://oaic.gov.au or the regulator in your country of residence.
11. Contact Us
Should you wish to contact us for any reason regarding personal information or this policy, you can contact us:
By phone: + 61 413 009 488
By email: office@daltex.com.au
By post: Customer Service – Privacy
Daltex Industries Pty. Ltd.
1/3 Dympna St
Cromer NSW 2099
Australia
All refund rights under both State and Commonwealth law apply.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure but not related to misuse.
If the failure is minor, we reserve our right to offer to repair only and reserve the right to not offer a refund or an exchange coupon.
DALTEX INDUSTRIES ‘CHANGE OF MIND POLICY’
Not excluding your rights under consumer law, DALTEX INDUSTRIES “change of mind policy” is as follows:
DALTEX INDUSTRIES is not legally obliged to give refunds of the purchase price or to exchange items if you have changed your mind about the purchase.
Under the DALTEX INDUSTRIES ‘Change of Mind Policy’, if you change your mind we do offer a refund, exchange or gift card to the value of the purchase price for most items, provided that:
(a) you return the item within 60 days from the date of purchase (28 days for sale items)
(b) the item is in its original condition
(c) all original labels and tickets are attached to the item
(d) you provide an original Daltex Industries tax invoice as proof of purchase
RETURNING YOUR ITEM
DALTEX INDUSTRIES Store Purchases
Provided the above has been met, store purchases can be returned in person to any DALTEX INDUSTRIES store or by post to;
DALTEX INDUSTRIES Returns
1/3 Dympna St,
Cromer, NSW, 2099.
Please provide your emailed invoice as proof of purchase.
DALTEX INDUSTRIES online Purchases
Provided the above has been met, online purchases can be returned by post using the online return service, or in-person to any DALTEX INDUSTRIES store for an exchange (please take your emailed invoice as proof of purchase with you) Refund requests for online purchases made using PayPal or After Pay cannot be processed in-store and must be returned via the online return portal for a refund via PayPal or After Pay.
When can I expect my parcel?
Delivery times vary depending on the shipping address on the order, and the available shipping options. Generally, in-stock items are dispatched within 2 business days of being ordered.
At checkout, you will see an estimated delivery timeframe for each available shipping option before you submit your order.